No-Refund & Replacement Policy

CheapSewa sells consumable digital goods, subscription credentials, activation codes, top-ups, and gift cards. Once these are revealed or activated they cannot be returned, so they are treated as final. This policy forms part of our Terms & Conditions, which you accept at checkout.

We provide a free replacement (never a cash refund) when the issue is genuinely on our side, including:

A full refund is issued only in the limited cases where we cannot deliver what you paid for:

• Replacement claims must be raised within 24 hours of delivery.
• You must provide a clear, unedited screenshot showing the error or issue during redemption.
• Claims after this window, or without valid proof, are not accepted.
• All replacement/refund decisions are made by CheapSewa in good faith and are final.

1. Contact support on WhatsApp: send your order reference to +977 9805512433 or email support@cheapsewa.com.
2. Share a screenshot showing the error during redemption.
3. Verification: our team checks the product / key status with the supplier.
4. Resolution: if eligible, a working replacement is issued (or a full refund where we cannot deliver). No cash refunds are provided for buyer-side reasons.

• Approved full refunds are returned to your original payment method (eSewa, Khalti, Fonepay, or bank) wherever possible.
• Where the original method cannot be refunded, we offer equivalent store credit or a bank/eSewa transfer to details you confirm.
• Refunds are processed within 3–5 business days after approval; the time for funds to appear depends on your bank or wallet provider.
• Refunds are made in Nepalese Rupees (NPR) for the amount actually paid; payment-gateway or transfer fees are non-recoverable.

In some cases, for example when a full cash refund is not possible or when you prefer it, we may offer store credit of equal value that can be used toward any future order. Store credit is issued at our discretion, is non-transferable, and does not expire unless stated at the time of issue.

• If you are charged more than once for the same order, the extra amount is fully refunded once verified.
• If money is deducted but your order is not confirmed, contact us immediately on WhatsApp with your payment screenshot, we will verify and either deliver your order or refund the amount.
• We are not responsible for payment-gateway delays or reversals that are outside our control, but we will help you trace a genuine deducted-but-unconfirmed payment.

If a subscription stops working within its validity period due to an issue on our end, we will resolve or replace it free of charge. Replacements are not provided where the fault is caused by customer misuse, including:

• Changing the account password or recovery details.
• Logging in on more devices than the plan allows.
• Leaving a family group (YouTube Premium, Spotify Family, Gemini) during the subscription period.
• Violating the third-party provider's terms of service.

• Top-ups are final once processed. You must provide the correct Player ID / Game ID at checkout, top-ups sent to an incorrect ID you provided are not refundable or replaceable.
• Gift card and voucher codes are non-refundable once revealed. If a code is proven invalid on delivery, we replace it after verification.
• Always double-check your ID, server / region, and package before confirming payment.

We are not responsible for bans, suspensions, region locks, price changes, or feature removals imposed by third-party providers (e.g. Netflix, Spotify, OpenAI, Anthropic, Google) after a product has been delivered. These are governed by the provider's own policies and do not qualify for a refund or replacement.

Orders cannot be cancelled by the customer once the digital item has been delivered or activated. Before delivery, you may request a cancellation on WhatsApp; if the order has not yet been processed we will cancel it and arrange a refund of any amount already paid. CheapSewa may also cancel an order (with a full refund) if we cannot fulfil it or suspect fraud.

If you have a genuine issue, contact us first, we resolve valid problems quickly. Initiating a fraudulent chargeback after receiving and using a product is treated as fraud under Nepali law, may result in a permanent ban, and we reserve the right to report it to the relevant authorities. See our Terms & Conditions.

CheapSewa may update this policy at any time; the "Last Updated" date reflects the current version and continued use of our services after changes constitutes acceptance. For any refund or replacement question, contact support@cheapsewa.com or WhatsApp +977 9805512433. This policy is part of our Terms & Conditions and is governed by the laws of Nepal (courts of Butwal, Lumbini Province).